Privacy Policy

01Scope and Data Controller

This Privacy Policy applies to the website luqmanelectrical.com and to personal information received through our website, telephone calls, email links and website-generated WhatsApp messages.

For the purposes of applicable data-protection requirements, the business responsible for deciding how the information is used is:

02Information We May Collect

The information we receive depends on how you use the website and how you choose to contact us.

Information you provide voluntarily

• Your name and telephone number.
• Your email address when you contact us by email.
• Your Dubai area, building name or service address.
• The type of property and service you require.
• Descriptions, messages, photographs or videos relating to the requested work.
• Your preferred contact time and other information you choose to provide.

Technical information

Our website hosting, security tools or WordPress system may automatically process limited technical information such as your Internet Protocol address, browser type, device type, referring page, date and time of access, requested pages and error or security logs.

We do not ask website visitors to create an account, and the current public website does not request online payment-card information.

03How We Use Personal Information

We may use information for the following purposes:

• To receive, review and respond to service enquiries.
• To contact you about the electrical, AC or maintenance service you requested.
• To understand the property location, issue and scope of work.
• To arrange an inspection, appointment, quotation or service visit.
• To communicate about changes, follow-up work or customer-service matters.
• To maintain records relating to enquiries, quotations and completed work.
• To operate, protect, troubleshoot and improve the website.
• To prevent misuse, fraud, spam, security threats or unlawful activity.
• To meet applicable legal, regulatory, accounting or dispute-resolution obligations.

We do not sell or rent personal information to third parties for their own marketing purposes.

04Legal Grounds for Processing

Depending on the circumstances and the law that applies, we may process personal information because:

• You have asked us to take steps relating to a service or quotation.
• Processing is necessary to provide an agreed service.
• You have given consent for a particular use.
• We have a legitimate business interest in responding to enquiries, protecting the website and managing our services, provided those interests do not override your rights.
• Processing is needed to comply with a legal obligation or establish, exercise or defend legal claims.

Where consent is the applicable basis, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was already lawful before the withdrawal.

05WhatsApp Service Requests

Some website forms and buttons prepare a message and open WhatsApp. The form fields are used in your browser to create that message. Based on the current website setup, the prepared form information is not intentionally saved in a Luqman Electrical website database before WhatsApp opens.

You decide whether to send the message. Once you send information through WhatsApp, it is processed through WhatsApp's platform and may be subject to WhatsApp's own privacy terms, device settings and account controls.

Do not send passwords, payment-card details, government identification documents or other highly sensitive information through a website form or WhatsApp unless it is genuinely necessary and an appropriate secure method has been agreed.

06Cookies, Local Storage and Server Logs

Cookies are small text files or similar technologies that may be placed on your device when you visit a website. WordPress, hosting services, security tools and embedded third-party services may use cookies or similar technologies.

Most browsers allow you to block, delete or limit cookies. Your browser's help section explains how to manage these controls. Blocking some technologies may affect website appearance or functionality.

If we later introduce analytics, advertising or non-essential tracking technologies, we will update this policy and use consent controls where required by applicable law.

07Third-Party Services

The website may connect to third-party services. Those providers may receive technical data such as your IP address, browser information and the page from which their service was loaded.

We encourage you to review the privacy information provided by any third-party service you choose to use.

08When We May Share Information

We may share personal information only where reasonably necessary, including with:

• Employees, technicians or contractors involved in responding to or completing your requested service.
• Website hosting, IT, security, communication or professional-service providers acting for us.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is legally required.
• Advisers or parties involved in a complaint, legal claim, business reorganisation or transfer, subject to appropriate safeguards.

Service providers should only receive information reasonably needed for their role. Their own processing may also be governed by their contracts, technical systems and applicable privacy laws.

09How Long We Keep Information

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including responding to enquiries, arranging or completing services, maintaining business and accounting records, resolving disputes and meeting legal obligations.

Retention periods may vary according to the type of information, the status of the enquiry or service, legal requirements and the need to establish or defend legal claims. Information that is no longer required may be deleted, anonymised or securely archived.

10Information Security

We take reasonable administrative and technical steps intended to protect personal information from unauthorised access, disclosure, alteration, misuse or loss. Measures may include access controls, website security tools, software updates, backups and limiting access to people who need the information for legitimate work.

No website, email service, messaging platform or internet transmission can be guaranteed to be completely secure. You provide information online at your own risk and should avoid sending unnecessary sensitive information.

11Your Privacy Rights

Depending on your location and the law that applies, you may have rights concerning your personal information, which can include:

• Requesting confirmation of whether we process your information.
• Requesting access to information associated with you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion where there is no valid reason to continue processing.
• Objecting to or requesting restriction of certain processing.
• Withdrawing consent where processing depends on consent.
• Requesting portability of certain information where legally applicable.
• Submitting a complaint to an appropriate data-protection authority.

Rights are not absolute and may be limited by identity verification, legal obligations, the rights of others, record-keeping requirements or the need to establish or defend legal claims.

To submit a request, email info@luqmanelectrical.com. Clearly describe your request and provide enough information for us to identify the relevant records. We may ask for reasonable proof of identity before responding.

12International Data Transfers

Some website, hosting, email, map, font or messaging providers may operate servers or support teams outside the United Arab Emirates. This means information may be processed in another country whose privacy laws differ from those in the UAE.

Where required, reasonable steps should be taken to use appropriate contractual, organisational or legal safeguards for international transfers.

13Children's Privacy

This website is intended for people seeking property electrical, AC and maintenance services and is not designed to collect personal information from children. We do not knowingly request personal information from children without appropriate involvement of a parent or guardian where required.

A parent or guardian who believes a child has submitted personal information may contact us to request review or deletion.

14External Websites and Links

The website may contain links to WhatsApp, Google Maps, social-media pages or other external websites. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Opening an external link may allow that third party to collect information directly from your browser or device. Review the third party's privacy policy before providing personal information.

15Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be highlighted on the website where appropriate. You should review this page periodically to stay informed about how personal information is handled.

16Contact Us About Privacy

For a privacy question, correction request, deletion request or other enquiry about personal information, contact Luqman Electrical using the details below: